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Refund Policy

A Legal Disclaimer

Last updated: March 25, 2026

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At Mario Alonso, we are committed to providing high‑quality products and services. Your satisfaction matters to us. This Refund Policy explains when and how refunds may be issued for purchases made through our website.

Refund Policy - the basics

1. General Policy

We offer refunds in accordance with the conditions outlined below. By making a purchase on our website, you acknowledge that you have read and agree to this Refund Policy.

What to include in the Refund Policy

2. Digital Products

All digital products (such as courses, downloads, templates, or online content) are non‑refundable once delivered, unless:
 

  • The product is defective or inaccessible.

  • You did not receive access to the product within the communicated timeframe.

  • A technical issue on our end prevents product use.
     

If you experience problems accessing your purchase, please contact us within 7 days of your order.
 
3. Services

For coaching, consulting, or done‑for‑you services:
 

  • Refunds may be issued before services begin.

  • Once a session or service has started, refunds are not available.

  • If an appointment needs to be rescheduled, you must notify us at least 24 hours in advance.
     

If you believe you did not receive the service as described, you may submit a review request within 7 days of the completed session.
 
4. Physical Products

Refunds for physical products are available if:

  • The item arrives damaged or defective.

  • The wrong item was delivered.
     

Requests must be submitted within 10 days of delivery. Items must be unused and returned in original packaging.
 
5. How to Request a Refund

To request a refund, contact us at:
📧 [Insert Support Email]
Please include:

  • Your name

  • Order number

  • Date of purchase

  • Reason for the refund request

  • Any relevant screenshots or documentation
     

We respond to all refund inquiries within 3–5 business days.
 
6. Processing Time

Approved refunds are processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
 
7. Contact Us

If you have questions about this Refund Policy, reach out anytime:
📧 [Insert Support Email]
🌐 [Website URL]

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